No, Transtoyou is not a registered online pharmacy. It is an eHealth platform that connects patients with licensed doctors and accredited pharmacies. Transtoyou provides the technology and infrastructure to facilitate these services, ensuring a seamless and secure healthcare experience.
Last updated: 25 August 2025
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Understanding country-specific regulations and product availability for your orders.
Products that can be shipped to your selected country without restrictions.
Products with shipping restrictions due to local regulations.
Verifying product availability for your country.
Medical products are regulated differently in each country. Some products may require specific licenses or may not meet local regulatory requirements.
Once an order is placed, the delivery country cannot be changed. Please ensure you select the correct country before checkout.
Select your delivery country first. Products will show availability status with green checkmarks for available items and red crosses for restricted items.
TTY Smart Assist does not give medical advice. Book a consultation for personal medical questions.
Personal support is available for logged-in customers. This is how it works:
Our Transform Box is a complete starter package designed to support you on your healthcare journey. It includes the essential products, guidance, and optional follow-up support you need to begin your treatment with confidence.
Delivered directly to your home, the Transform Box combines convenience with expert-approved solutions, helping you take the first step toward lasting change.
Your treatment includes everything, from your online consultation to delivery at your door. One simple price, no surprises, no hidden costs, no extra steps.
Our licensed doctors review your health questionnaire and issue your prescription if medically appropriate. Your order is then processed and delivered discreetly to you, all included in one transparent, all-in-one price.
Before you can receive this product, you will first have a secure video consultation with a doctor who is experienced in transgender healthcare.
During this consultation, the doctor will review your medical history and personal needs. If the treatment is considered safe and suitable for you, a prescription will be issued immediately.
Your order will then be processed and delivered to you without any extra steps or hidden costs.
Our experienced medical team provides safe, confidential and personalized transgender healthcare. Every treatment plan is tailored to your individual needs and goals.
A comprehensive discussion with a gender specialist about your goals, medical history and expectations.
Your doctor creates a treatment plan specifically tailored to your needs, including medication type and dosage.
If medically appropriate, your prescription is issued and your medication is delivered discreetly to your door.
Regular follow-up consultations to monitor your progress and adjust your treatment as needed.
Safe & Confidential
All consultations are protected by doctor-patient confidentiality. Your personal and medical information is encrypted and will never be shared without your explicit consent.
Our transgender care services are available across Europe and the UK. Book a consultation to start your journey.
In some cases, Transtoyou is required by law to verify your identity before we can process your order. This step mainly applies when ordering prescription medication or when you book a consultation with one of our doctors.
Upload a photo of your ID document (passport, driver's license, or national ID card)
Our verification system checks your details in minutes
Once confirmed, your order or consultation can proceed without delay
Your data is secure
This step ensures that prescriptions are always issued and dispensed safely, and that treatments are delivered to the right person. All data is encrypted and handled according to EU privacy standards.
EU and UK medical regulations require identity verification for prescription medications. This ensures your safety and guarantees that medications are dispensed to the correct person.
Add your products to the cart and complete the checkout process as usual.
Enter your national identification number in your account settings. The type of ID depends on your country (e.g. BSN, NINO, National Number).
Once verified, your order is approved and processed for shipment to your address.
Your identification number is protected with the highest security standards and handled in full compliance with GDPR regulations.
You can manage your identification details at any time in your account settings under Verification.
Certain treatments require a valid medical prescription. At Transtoyou you have two ways to proceed:
If your doctor has already prescribed your treatment, you can upload the prescription file during checkout. Our team will review it and approve your order quickly.
If you don't have a prescription yet, you can arrange a short online consultation with one of our doctors. During this appointment the doctor reviews your health situation, and if medically appropriate, issues a prescription that will be used directly for your order.
Once the prescription is validated, your medication is dispensed by a licensed pharmacy and shipped discreetly to your address.
When your treatment requires a prescription, the following steps apply:
After upload or online consultation, your prescription is verified by one of the doctors
Once approved, your medication is prepared at a licensed pharmacy
Orders are sent in plain, unbranded packaging to protect your privacy
Depending on your country, delivery usually takes 2–5 working days across Europe
You will always receive a tracking code by email to follow your shipment. If your prescription is not approved, no medication will be sent and you will be informed immediately.
For non-prescription products, such as supplements, wellness products, or nutrition items, the process is faster:
Your order is confirmed as soon as payment is completed
Products are packed and prepared for shipment without prescription checks
Orders are sent in discreet packaging and shipped with tracking
Depending on your location, delivery normally takes 2–4 working days within Europe
This allows you to receive wellness and nutrition products quickly and securely, without additional steps.
At Transtoyou, all payments are processed securely and must be completed before your order can be shipped or your consultation confirmed.
All transactions are encrypted and processed immediately
No sensitive payment details are stored on our servers
You will always receive an email confirmation after successful payment
Note: Once your payment is received, your order moves directly to our doctors.
English 9 Dutch 6 German 17 French 3 Spanish 1 Swedish 6 Portuguese 3 Finnish 8 Norwegian Bokmål 1 Romanian 1 Lithuanian 4 Estonian 6 Connect with licensed doctors through our secure and flexible online services. Choose the consultation format that suits your needs.
Speak with a certified doctor in a secure video consultation and receive professional medical advice tailored to you.
Book a follow-up with the same doctor within 2 months of your most recent video consult and receive a reduced fee.
Submit lab results, test reports or other medical documents for professional review.
Get an official certificate for work, travel or school.
All consultations are conducted by licensed medical professionals and protected by doctor-patient confidentiality. Your health information is encrypted and secure.
Need a prescription without ordering a product? Complete a short medical questionnaire and a licensed doctor will review your request. If approved, your prescription will be issued for use at any pharmacy of your choice.
If you order a treatment that requires a prescription, the medical review is already included. You only need this service if you want a standalone prescription.
Get a new prescription after a medical review by our licensed doctors.
Renew an existing prescription with a quick medical check.
Get only the prescription. You can use it at any pharmacy to purchase the medication.
Complete peace of mind: medical review, doorstep delivery, and a full refund if not approved.
For regular medication renewals
Fast-track renewal for urgent needs
Coming SoonMultiple months supply for convenience
Coming SoonAll prescriptions are issued according to EU & UK medical guidelines.
While our prescriptions meet all medical requirements, some local pharmacies may not accept prescriptions from doctors based in another country.
If this happens, you can request an adjustment or clarification from our medical team at no extra cost.
If you prefer medical guidance before ordering a product, you can book an online consultation with one of our doctors. This is an optional step that gives you professional advice before you decide to proceed with treatment.
Secure face-to-face consultation
Real-time text consultation
You choose a time slot that fits your schedule, and everything takes place online – no travel needed.
This service is designed for patients who would like to double-check their situation with a doctor before purchasing their treatment.
Share quizzes, articles, treatments & products with your friends. When someone visits the page through your shared link, you earn 20 TTY discount points up to a maximum of 100 points per shared item!
Click one of the share buttons (Facebook, X, LinkedIn, or copy the link)
Your unique tracking link is included automatically
20 points per unique visitor, up to 100 points per shared item
To keep the system fair for everyone, we have a few simple rules:
Your privacy matters. We use a secure hash of visitor data to detect duplicates – we never store actual IP addresses or personal information of visitors. All tracking is fully GDPR compliant.
Create a free TTY account and earn discount points with every interaction. No subscription, no fees – just rewards for being part of our community.
Earn points through various activities and use them for discounts on your orders:
100% Free, forever. No credit card required. No hidden fees. Just create an account and start earning points immediately.
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All health information is only shared with professionals directly involved in your care, never sold and never used for marketing. Protected with advanced encryption and handled with full discretion.
To protect your personal data, two-factor authentication (2FA) via SMS is required. Once enabled, you can securely access sensitive features such as viewing your files, using your diary, and placing orders.
