Can I cancel my order and get a refund?

Orders can only be cancelled before they are processed by the doctor if a prescription is required. For non-prescription medications,…

Can I change my payment method after placing an order?

If you experience any issues with your payment, please reach out to our support team via email or live chat.…

Can I get a refund if I no longer need the medication?

For safety reasons, we cannot accept returns or issue refunds for prescription medications once they have been dispensed. For non-prescription…

Can I pause my subscription instead of cancelling it?

Yes, you can pause or adjust your subscription instead of cancelling. This can be managed in Account Settings > Subscriptions.

Can I pay with insurance or use a health savings account (HSA/FSA)?

Currently, Transtoyou does not accept health insurance or health savings accounts as payment. However, you may check with your insurance…

Can I receive a refund if my order is delayed?

Refunds are not provided for shipping delays caused by courier issues. However, if your order is significantly delayed due to…

How long does it take to receive a refund?

Refunds are typically processed within 3 - 5 business days, depending on your bank or payment provider. If you have…

What happens if I am not approved for treatment?

If a doctor reviews your medical questionnaire and determines that the treatment is not suitable for you, you will receive…

What happens if my payment is taken but I don’t receive an order confirmation?

If your payment was processed but you did not receive an order confirmation email, please check your spam/junk folder. If…

What is the refund process for cancelled orders?

If your order is successfully cancelled before processing, a full refund will be issued within 5-10 business days, depending on…

What is Transtoyou’s refund policy?

Refunds are only available in the following cases: • A payment was processed incorrectly. • The doctor rejects a prescription…

What payment methods does Transtoyou accept?

Transtoyou accepts major credit and debit cards, as well as secure online payment methods. Every country has his own unique…

Who do I contact if I have an issue with my payment?

If you experience any issues with your payment, please reach out to our support team via email or live chat.…

Why was my payment declined?

If your payment was declined, please check that your card details are correct or check the error message that you…