What are your customer support opening hours?

Our customer support team is available during business hours by live chat and email, and you can send a support ticket at any time. Because hours can vary, the contact page always shows the current times.

When and how to reach us

• Live chat and email during business hours, for the quickest help.
• Support tickets any time from your account, with replies during business hours.

See the latest details on our contact page.

What about medical questions?

Support handles practical questions, not medical advice. A doctor reviews medical requests, usually within 24 hours, and you can book a video consultation for personal advice.

Common questions

How fast will I get a reply?

Live chat is fastest during opening hours, and most messages get a reply within 24 hours.