Can I request the deletion of my personal data?

Yes, you have the right to request the deletion of your personal data. Please log in to your account and…

Does Transtoyou offer two-factor authentication (2FA)?

Yes, 2FA is available as an optional security measure to protect your account. While it is not mandatory, we strongly…

Does Transtoyou require ID verification?

Yes, for hormone-related medication, sleep medication, and pain medication, an ID check is required before completing your order. Additionally, all…

How do I disable two-factor authentication (2FA)?

If you wish to disable 2FA, go to Account Settings > Security and toggle it off. You will need to…

How does the ID verification process work?

During checkout, you will be prompted to upload a valid government-issued ID. Our system securely verifies your identity to ensure…

How does Transtoyou protect my personal data?

We prioritise the security of your personal and medical data by using end-to-end encryption and secure storage systems. Your information…

How is my ID verification data stored?

Your ID verification data is securely encrypted and stored only for regulatory compliance. We do not share or use your…

How long is my ID verification valid?

ID verification is a one-time process. Once approved, you won’t need to verify your identity again for future orders.

Is my medical information shared with third parties?

No, your medical data is **never shared** with third parties without your explicit consent, except where legally required for regulatory…

What should I do if I suspect unauthorised access to my account?

If you suspect unauthorised activity on your account, we recommend: 1. Changing your password immediately. 2. Enabling two-factor authentication (2FA)…

Why am I having issues uploading my ID for verification?

Ensure your photo is clear, the file size is within limits, and the document is valid. If you still experience…