{"id":3020,"date":"2025-08-25T00:00:00","date_gmt":"2025-08-25T00:00:00","guid":{"rendered":"https:\/\/www.transtoyou.com\/ro\/help-center\/uncategorized\/ce-este-politica-de-returnare-transtoyous\/"},"modified":"2025-08-25T00:00:00","modified_gmt":"2025-08-25T00:00:00","slug":"ce-este-politica-de-returnare-transtoyous","status":"publish","type":"tty_help","link":"https:\/\/www.transtoyou.com\/ro\/help-center\/payments-refunds\/ce-este-politica-de-returnare-transtoyous\/","title":{"rendered":"Care este politica de returnare a Transtoyou?"},"content":{"rendered":"<p>Ramburs\u0103rile sunt disponibile doar \u00een urm\u0103toarele cazuri:<br \/>\n\t\u2022\tO plat\u0103 a fost procesat\u0103 incorect.<br \/>\n\t\u2022\tDoctorul respinge o comand\u0103 de re\u021bet\u0103 din motive medicale (rambursare complet\u0103 pentru costul medicamentului).<br \/>\n\t\u2022\tComanda dumneavoastr\u0103 nu poate fi \u00eendeplinit\u0103 din motive de stoc sau reglementare.<br \/>\n\t\u2022\tProdusele f\u0103r\u0103 re\u021bet\u0103 pot fi eligibile pentru o rambursare conform politicii de retragere dac\u0103 sunt neutilizate \u0219i returnate \u00een termen de 14 zile.<\/p>\n<p>Nu se va emite nicio rambursare dac\u0103 un client abuzeaz\u0103 de platform\u0103, inclusiv:<br \/>\n\t\u2022\tTransmiterea de informa\u021bii false sau \u00een\u0219el\u0103toare \u00een chestionarul medical sau verificarea ID-ului.<br \/>\n\t\u2022\t\u00cenc\u0103rcarea de fotografii invalide sau irelevante pentru verificarea ID-ului.<br \/>\n\t\u2022\t\u00cencercarea de a comanda pentru altcineva sau pentru un animal (strict interzis).<br \/>\n\t\u2022\tDac\u0103 a\u021bi optat pentru o consulta\u021bie video, taxa de consulta\u021bie nu este rambursabil\u0103, indiferent dac\u0103 se emite o re\u021bet\u0103.<\/p>\n<p>Ramburs\u0103rile pentru cazurile eligibile sunt procesate \u00een termen de 5-10 zile lucr\u0103toare.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ramburs\u0103rile sunt disponibile doar \u00een urm\u0103toarele cazuri: \u2022 O plat\u0103 a fost procesat\u0103 incorect. \u2022 Doctorul respinge o comand\u0103 de&#8230;<\/p>\n","protected":false},"featured_media":0,"template":"","tty_help_category":[208],"class_list":["post-3020","tty_help","type-tty_help","status-publish","hentry","tty_help_category-payments-refunds"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Care este politica de returnare a Transtoyou? 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