What happens during a video consultation and how do I prepare?
A video consultation is a private, secure conversation with a licensed doctor. You talk through your health, ask your questions, and get personal advice on the right treatment. A little preparation makes it smooth and relaxed.
How to prepare
- Find a quiet, private spot where you can speak freely.
- Check your internet connection, camera and microphone.
- Have a list of your medicines, allergies and questions ready.
- Join a few minutes early from your account.
During the consultation
The doctor listens, asks about your health, and discusses suitable options. If a treatment is appropriate, a prescription is issued and dispensed by an accredited pharmacy. The advice is yours to keep.
Good to know
The consultation fee is for the medical service and is not refundable, even if no prescription follows. See online versus video consultation.
Common questions
What if I miss my slot?
Contact our support team to rearrange. Your account shows your appointment details.
