Online consultation or video call: which one do I need?
For most treatments you only need to fill in a short online questionnaire, which a doctor reviews before approving. A video consultation is the right choice when you want personal advice first, or when a specific product can only be prescribed during a live call. The product page always tells you which one applies, so you never have to guess.
When the online questionnaire is enough
The questionnaire is the fastest and most common route. It suits you when:
- You already know which treatment or medication you want.
- You are renewing something you have used safely before.
- You do not need to talk anything through in person.
- You want a quick review without booking a time slot.
When a video consultation is the better fit
A video call gives you a real conversation with a doctor. Choose it when:
- You are not sure which treatment is right for you.
- You want to ask questions before you decide.
- You are considering a new treatment for the first time.
- The product you want can only be prescribed after a video consultation.
What a video consultation looks like
- You book a time slot that suits you on the website or in the app.
- At the agreed time you log in through our secure video connection.
- You discuss your symptoms, your wishes and your medical history with the doctor.
- If a treatment is suitable, the doctor issues the prescription and adds it to your account.
- You pay for the medication, and a partner pharmacy prepares and ships it to you.
You will need a working camera and microphone, a stable internet connection, and any recent medical information that might help, such as a medication list or test results.
Quick comparison
| Online questionnaire | Video consultation | |
|---|---|---|
| Best for | A treatment you already know | Personal advice or a first time treatment |
| Appointment needed | No | Yes, you pick a time slot |
| Speak to a doctor live | No, the doctor reviews your answers | Yes, face to face on video |
| Typical review time | Within 24 hours | During your booked slot |
Common questions
How long does a video consultation take?
A standard call usually lasts around 10 to 20 minutes, which is enough time to talk things through and reach a decision.
What does it cost?
The price is always shown before you book. It covers the doctor’s time, but not the medication itself, which you pay for separately if a treatment is prescribed.
Can someone join or attend for me?
For medical and legal reasons the consultation has to be done by the patient. You are welcome to have someone with you for support.
Still deciding? Read how an online consultation works, or simply browse treatments and the product page will guide you to the right option.
