Que faire si j'ai accidentellement annulé ma commande ?
Une fois qu'une commande est annulée, elle ne peut pas être rétablie. Vous devrez passer une nouvelle commande si vous souhaitez toujours recevoir le produit.
Paramètres de pays, langue et devise
Langue
Pays de livraison
Devise
Info
Sélectionne ton pays de livraison
Choisis ta localisation pour vérifier la disponibilité des produits et les options d'expédition pour ta région.
Allemagne
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Pays-Bas
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Royaume-Uni (UK)
Suisse
Suède
Choisis ta langue préférée
Cela n'affecte pas ton pays de livraison. Tu peux définir tes préférences de livraison séparément.
English
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Choisis ta devise préférée
Cela définit comment les prix sont affichés. Tu pourras payer dans cette devise lors du passage à la caisse.
€
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kr
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lei
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CHF
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Guide de livraison et de disponibilité
Comprendre les réglementations spécifiques à chaque pays et la disponibilité des produits pour tes commandes.
10
Pays
24h
Livraison rapide
Disponible
Produits pouvant être expédiés vers ton pays sélectionné sans restrictions.
Non disponible
Produits avec des restrictions d'expédition en raison des réglementations locales.
Vérification...
Vérification de la disponibilité du produit pour ton pays.
Informations importantes
- Changer de pays peut affecter la disponibilité des produits dans ton panier.
- Les produits médicaux sont soumis à des réglementations spécifiques à chaque pays
- Les délais de livraison peuvent varier en fonction de votre emplacement
Questions fréquentes
Pourquoi certains produits ne sont-ils pas disponibles dans mon pays ?
Les produits médicaux sont réglementés différemment dans chaque pays. Certains produits peuvent nécessiter des licences spécifiques ou ne pas répondre aux exigences réglementaires locales.
Puis-je changer mon pays de livraison après avoir passé une commande ?
Une fois la commande passée, le pays de livraison ne peut pas être modifié. Veuillez vous assurer de sélectionner le bon pays avant de finaliser votre commande.
Comment savoir si un produit est disponible pour mon pays ?
Sélectionnez d'abord votre pays de livraison. Les produits afficheront un statut de disponibilité avec des coches vertes pour les articles disponibles et des croix rouges pour les articles restreints.
Transform Box
One box, endless possibilities
Our Transform Box is a complete starter package designed to support you on your healthcare journey. It includes the essential products, guidance, and optional follow-up support you need to begin your treatment with confidence.
Delivered directly to your home, the Transform Box combines convenience with expert-approved solutions, helping you take the first step toward lasting change.
- Complete starter package
- Essential products included
- Expert guidance provided
- Optional follow-up support
- Discreet home delivery
Prescription Included
Everything you need, hassle-free
Your treatment includes everything, from your online consultation to delivery at your door. One simple price, no surprises, no hidden costs, no extra steps.
Our licensed doctors review your health questionnaire and issue your prescription if medically appropriate. Your order is then processed and delivered discreetly to you, all included in one transparent, all-in-one price.
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All-inclusive price
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Doctor's review
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Prescription included
-
Free & discreet delivery
Video Consultation & Prescription
Specialist care included in the price
Before you can receive this product, you will first have a secure video consultation with a doctor who is experienced in transgender healthcare.
During this consultation, the doctor will review your medical history and personal needs. If the treatment is considered safe and suitable for you, a prescription will be issued immediately.
Your order will then be processed and delivered to you without any extra steps or hidden costs.
- Video consultation with a transgender care doctor
- Prescription included in the price
- Personalised and safe medical review
- No hidden fees
- Immediate prescription and order processing after approval
Transgender Care
Specialized transgender healthcare
Our experienced medical team provides safe, confidential and personalized transgender healthcare. Every treatment plan is tailored to your individual needs and goals.
Your care journey
1
Initial consultation
A comprehensive discussion with a gender specialist about your goals, medical history and expectations.
2
Personalized treatment plan
Your doctor creates a treatment plan specifically tailored to your needs, including medication type and dosage.
3
Prescription & treatment
If medically appropriate, your prescription is issued and your medication is delivered discreetly to your door.
4
Ongoing support
Regular follow-up consultations to monitor your progress and adjust your treatment as needed.
Why choose our transgender care
-
Experienced gender specialists
-
Fully confidential care
-
Personalized treatment plans
-
Inclusive & respectful approach
Safe & Confidential
All consultations are protected by doctor-patient confidentiality. Your personal and medical information is encrypted and will never be shared without your explicit consent.
Our transgender care services are available across Europe and the UK. Book a consultation to start your journey.
ID Check
Identity verification for your safety
In some cases, Transtoyou is required by law to verify your identity before we can process your order. This step mainly applies when ordering prescription medication or when you book a consultation with one of our doctors.
The process is simple and secure:
1
Upload ID
Upload a photo of your ID document (passport, driver's license, or national ID card)
2
Quick verification
Our verification system checks your details in minutes
3
Order proceeds
Once confirmed, your order or consultation can proceed without delay
Your data is secure
This step ensures that prescriptions are always issued and dispensed safely, and that treatments are delivered to the right person. All data is encrypted and handled according to EU privacy standards.
ID Verification
Why is ID verification required?
EU and UK medical regulations require identity verification for prescription medications. This ensures your safety and guarantees that medications are dispensed to the correct person.
How it works
1
Place your order
Add your products to the cart and complete the checkout process as usual.
2
Verify your identity
Enter your national identification number in your account settings. The type of ID depends on your country (e.g. BSN, NINO, National Number).
3
Order confirmed
Once verified, your order is approved and processed for shipment to your address.
Accepted identification by country
- Netherlands: BSN (Burgerservicenummer)
- United Kingdom: NINO (National Insurance Number)
- Belgium: National Number (Rijksregisternummer)
- Germany: Steuerliche Identifikationsnummer
- Other countries: local national ID number
Your data is safe
Your identification number is protected with the highest security standards and handled in full compliance with GDPR regulations.
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Bank-level encryption
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Auto-deleted after 6 months
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Strictly confidential
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Shared only with licensed pharmacy
You can manage your identification details at any time in your account settings under Verification.
Prescription Process
Two ways to get your prescription
Certain treatments require a valid medical prescription. At Transtoyou you have two ways to proceed:
Use an existing prescription
If your doctor has already prescribed your treatment, you can upload the prescription file during checkout. Our team will review it and approve your order quickly.
Request a new prescription
If you don't have a prescription yet, you can arrange a short online consultation with one of our doctors. During this appointment the doctor reviews your health situation, and if medically appropriate, issues a prescription that will be used directly for your order.
Once the prescription is validated, your medication is dispensed by a licensed pharmacy and shipped discreetly to your address.
Order & Shipping Process
With prescription medication
When your treatment requires a prescription, the following steps apply:
Prescription check
After upload or online consultation, your prescription is verified by our team
Pharmacy preparation
Once approved, your medication is prepared at a licensed pharmacy
Discreet shipping
Orders are sent in plain, unbranded packaging to protect your privacy
Delivery time
Depending on your country, delivery usually takes 2–5 working days across Europe
You will always receive a tracking code by email to follow your shipment. If your prescription is not approved, no medication will be sent and you will be informed immediately.
Order & Shipping Process
Without prescription
For non-prescription products, such as supplements, wellness products, or nutrition items, the process is faster:
Immediate processing
Your order is confirmed as soon as payment is completed
Warehouse handling
Products are packed and prepared for shipment without prescription checks
Fast shipping
Orders are sent in discreet packaging and shipped with tracking
Typical delivery
Depending on your location, delivery normally takes 2–4 working days within Europe
This allows you to receive wellness and nutrition products quickly and securely, without additional steps.
Payment Options
Secure payment methods
At Transtoyou, all payments are processed securely and must be completed before your order can be shipped or your consultation confirmed.
Visa
Mastercard
PayPal
Local Methods
Encrypted payments
All transactions are encrypted and processed immediately
Secure processing
No sensitive payment details are stored on our servers
Instant confirmation
You will always receive an email confirmation after successful payment
Note: Once your payment is received, your order moves directly to our doctors.
Filtrer les avis
Évaluation
Service
Langue
Toutes les langues
English
9
Dutch
6
German
17
French
3
Spanish
1
Swedish
6
Portuguese
3
Finnish
8
Norwegian Bokmål
1
Romanian
1
Lithuanian
4
Estonian
6
Trier par
1
Informations de base
2
Ton avis
Doctor Consults
Connect with licensed doctors through our secure and flexible online services. Choose the consultation format that suits your needs.
50,00 €
included
Video Consult
Speak with a certified doctor in a secure video consultation and receive professional medical advice tailored to you.
15-20 minutes
Book Now
45,00 €
included
Follow-Up Video Consult
Book a follow-up with the same doctor within 2 months of your most recent video consult and receive a reduced fee.
10-15 minutes
Book Follow-Up
50,00 €
Document Upload Review
Submit lab results, test reports or other medical documents for professional review.
24-48 hour response
Upload Documents
50,00 €
Medical Certificate
Get an official certificate for work, travel or school.
Same day delivery
Request Certificate
Secure & Confidential
All consultations are conducted by licensed medical professionals and protected by doctor-patient confidentiality. Your health information is encrypted and secure.
Benefits of Online Consultations
No waiting rooms or travel time
Available from anywhere in Europe & UK
Flexible scheduling options
Licensed doctors with EU qualifications
Request a Prescription
Need a prescription without ordering a product? Complete a short medical questionnaire and a licensed doctor will review your request. If approved, your prescription will be issued for use at any pharmacy of your choice.
Note
If you order a treatment that requires a prescription, the medical review is already included. You only need this service if you want a standalone prescription.
New Prescription
Get a new prescription after a medical review by our licensed doctors.
35,00 €
Repeat Prescription
Renew an existing prescription with a quick medical check.
Select Product for New Prescription
Choose Your Option
Prescription Only
Get only the prescription. You can use it at any pharmacy to purchase the medication.
Price:
Recommended
Product + Prescription
Complete peace of mind: medical review, doorstep delivery, and a full refund if not approved.
Product incl. prescription:
Prescription component:
Product component:
Total:
Repeat Prescription Options
Express Repeat
Fast-track renewal for urgent needs
Coming SoonBulk Repeat
Multiple months supply for convenience
Coming SoonRequirements for Repeat Prescriptions
- Previous prescription from us within 12 months
- No significant health changes
- Regular medication review completed
How It Works
- Complete a short medical questionnaire
- A licensed doctor reviews your request
- If approved, your prescription is issued
- Use it at any pharmacy of your choice
Important Information
All prescriptions are issued according to EU & UK medical guidelines.
While our prescriptions meet all medical requirements, some local pharmacies may not accept prescriptions from doctors based in another country.
If this happens, you can request an adjustment or clarification from our medical team at no extra cost.
Doctor Consult
Professional medical guidance
If you prefer medical guidance before ordering a product, you can book an online consultation with one of our doctors. This is an optional step that gives you professional advice before you decide to proceed with treatment.
During the consultation you can:
- Discuss your symptoms or health concerns
- Ask the doctor about treatment options
- Receive a prescription if the doctor finds it medically appropriate
Consultation formats available:
Video Call
Secure face-to-face consultation
Chat
Real-time text consultation
You choose a time slot that fits your schedule, and everything takes place online – no travel needed.
This service is designed for patients who would like to double-check their situation with a doctor before purchasing their treatment.
Share & Earn Points
Earn TTY Points by sharing content
Share quizzes, articles, treatments & products with your friends. When someone visits the page through your shared link, you earn 20 TTY discount points up to a maximum of 100 points per shared item!
How does it work?
-
1
Share content
Click one of the share buttons (Facebook, X, LinkedIn, or copy the link)
-
2
Friend clicks your link
Your unique tracking link is included automatically
-
3
You earn points!
20 points per unique visitor, up to 100 points per shared item
Points & Rewards
-
+20 points per visitor
-
Max 100 points per item
-
Unlimited items to share
-
Use points for discounts
Fair Play Rules
To keep the system fair for everyone, we have a few simple rules:
- Only unique visitors count – clicking your own link doesn't work
- Each visitor can only trigger points once per shared link
- You must be logged in when sharing to earn points
- Points are awarded instantly when someone visits your link
Privacy & Data
Your privacy matters. We use a secure hash of visitor data to detect duplicates – we never store actual IP addresses or personal information of visitors. All tracking is fully GDPR compliant.
Free TTY Membership
Join for free and start saving
Create a free TTY account and earn discount points with every interaction. No subscription, no fees – just rewards for being part of our community.
Membership Benefits
-
Earn TTY Points
-
Up to 15% discount
-
Share & earn rewards
-
Exclusive offers
How do points work?
Earn points through various activities and use them for discounts on your orders:
- 10 points = 1% discount on your order
- Share content and earn 20 points per visitor
- Complete verifications for bonus points
- Special campaigns with extra rewards
100% Free, forever. No credit card required. No hidden fees. Just create an account and start earning points immediately.
Your Health, Always at Your Fingertips
Download our free App
- Easily order medicines
- Schedule online consultations
- Track your treatments
- Medication reminders
- Safe and confidential
Content de te revoir Rejoins Transtoyou
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Tes affaires privées
Toutes les informations de santé ne sont partagées qu'avec des professionnels directement impliqués dans tes soins, jamais vendues et jamais utilisées à des fins marketing. Protégées par un chiffrement avancé et traitées avec une discrétion totale.
Authentification à deux facteurs
Pour protéger tes données personnelles, l'authentification à deux facteurs (2FA) par SMS est requise. Une fois activée, tu peux accéder en toute sécurité à des fonctionnalités sensibles telles que la consultation de tes fichiers, l'utilisation de ton agenda et la passation de commandes.